Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Mizell

Robert Mizell

June 24, 2025

5  out of  5
rating by Robert Mizell
"I was completely satisfied with the friendly conversation and service that I received from Gavin and I welcome the opportunity to have auto insurance with a reputable company like State Farm !!!"
We responded:
"Thank you for your review, Robert! I'm happy to hear that Gavin provided you with such a friendly experience. We’re grateful to have you with us at State Farm. Let us know if you need anything else!"
Profile photo of Mrs. Maria Martin

Mrs. Maria Martin

June 21, 2025

5  out of  5
rating by Mrs. Maria Martin
"Gavin is the best, expedite, excellent service always with a smile. Thanks!"
We responded:
"Thank you for the wonderful review, Maria! Gavin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Profile photo of Lucinda Monsess

Lucinda Monsess

June 12, 2025

5  out of  5
rating by Lucinda Monsess
"I have nothing but good things to say about working with Gavin Farrow. Rarely do you experience the kindness and knowledge he displayed."
We responded:
"Thank you for your review, Lucinda! I'm happy to hear about your positive experience with Gavin. His kindness and expertise are truly valued here. If you need anything else, feel free to reach out!"
Profile photo of Artem Utkin

Artem Utkin

June 11, 2025

5  out of  5
rating by Artem Utkin
"I had a fantastic experience working with Gavin Farrow at State Farm! Gavin helped me find an affordable car and condo insurance bundle that perfectly fits my needs. Throughout the process, he was extremely professional, taking the time to explain all the details and making sure I understood my coverage options. Gavin followed professional guidelines every step of the way, ensuring transparency and honesty in our communication. I truly appreciated his patience and dedication to finding the best solution for me. Highly recommend Gavin if you’re looking for someone knowledgeable, ethical, and caring about his clients!"
We responded:
"Hey, Artem! Thank you for taking the time to share your experience with Gavin and our team. I'm glad he could help you find the right car and condo insurance combination to fit your needs. Ensuring you fully understand your coverage is important to us, so it’s great to hear Gavin took the time to explain everything clearly. We believe in being open and honest throughout the process, and it’s rewarding to know that came across. Your mention of Gavin’s patience and dedication means a lot to us. If you ever have questions or need assistance, we’re here to support you. Thanks again for choosing John Roman State Farm in Evanston!"
Profile photo of Abigail Griffin

Abigail Griffin

June 10, 2025

5  out of  5
rating by Abigail Griffin
"Gavin was very meticulous and helpful! Great agency!"
We responded:
"Thank you, Abigail! I'm happy to hear that Gavin provided meticulous and helpful service. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Profile photo of Ron Cain

Ron Cain

May 31, 2025

5  out of  5
rating by Ron Cain
"Ayla was very courteous and helpful!"
We responded:
"Ron, I'm pleased to hear that Ayla was very courteous and helpful! Providing exceptional service is our priority, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out to our office. Thank you! - John Roman - State Farm Insurance Agent, Evanston, IL"
Profile photo of Rose Allen

Rose Allen

May 30, 2025

5  out of  5
rating by Rose Allen
"You couldn’t go with a better option than Gavin here at State Farm! Everything was explained clearly and we ended up with a great rate. Gavin was a joy to work with and made getting insurance not the hassle I had anticipated it would be. Thank you!"
We responded:
"Thank you for your review, Rose! I'm so happy to hear that Gavin made your insurance experience smooth and enjoyable. It's wonderful to know you received a great rate and clear explanations. If you need anything else, feel free to reach out!"
Profile photo of Michael Puquirre

Michael Puquirre

May 29, 2025

5  out of  5
rating by Michael Puquirre
"5 star service and they beat out the rate of my previous insurance broker"
We responded:
"Hey, Michael! I'm glad we could offer you a better rate and deliver the service you deserve. We appreciate you choosing us for your insurance needs. Thanks for your feedback!"
Profile photo of Wayne Met

Wayne Met

May 27, 2025

5  out of  5
rating by Wayne Met
"I was only seeking an auto quote due to my current premium going up. Gavin Farrow responded before I could blink, then upon speaking with him the service was even better. What a great agent to work with."
We responded:
"Thank you, Wayne, for sharing your experience! I'm happy to hear that Gavin was able to assist you so promptly and provide excellent service. It's wonderful to have him on our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of William Macdonald

William Macdonald

May 21, 2025

5  out of  5
rating by William Macdonald
"I have been a client of John Roman’s State Farm agency for 20 years. Throughout this time, he has consistently maintained an excellent staff, but Ayla stands out as the epitome of exceptional service. Her professionalism, meticulous attention to detail, and unwavering follow-through should serve as a benchmark for customer service in the industry. As I prepare to move out of state, I regret having to switch agencies. Ayla’s exemplary service has made this decision all the more difficult."
We responded:
"Thank you, William, for your kind words and for being with us for 20 years. It's wonderful to know that Ayla's exceptional service has made such a positive impact on your experience. We truly appreciate your loyalty and are grateful for your business with our team. As you move out of state, please know that we're here to assist with any needs or questions you may have. Wishing you all the best in your new journey!"
Profile photo of Ron Harris

Ron Harris

May 18, 2025

5  out of  5
rating by Ron Harris
"When I had a damaging water leak, State Farm was there to help. Jocelyn Jacob expidited my case and brought it to a great conclusion. All damages were covered. Thank you!"
We responded:
"Thank you, Ron! I'm glad to hear that Jocelyn was able to expedite your case and ensure all damages were covered. It's great to know that we could assist you during your water leak situation. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Zach H

Zach H

May 8, 2025

5  out of  5
rating by Zach H
"Ayla was fantastic, very helpful and friendly!"
We responded:
"Thank you, Zach! I'm happy to hear that Ayla was so helpful and friendly during your experience. We're grateful to have her as part of our team. If you have any more questions or need assistance in the future, feel free to reach out!"
Profile photo of Tom Daly

Tom Daly

May 8, 2025

5  out of  5
rating by Tom Daly
"We have been with this agency for probably over 20 years and they have always been exceptionally responsive and friendly to any needs that we have."
We responded:
"Tom, thank you so much for sticking with us all these years—it really means more than we can say. Knowing that our team’s responsiveness and friendliness have made a difference to you over the past 20 years is something we don’t take lightly. We’re always just a call or visit away, and it’s a privilege to be part of your journey. Your continued support truly means a lot to us."
Profile photo of Mary Thurman

Mary Thurman

May 5, 2025

5  out of  5
rating by Mary Thurman
"Great and very friendly and answered all my questions"
We responded:
"Thank you, Mary! I'm glad you found our team friendly and helpful. It's wonderful to know we could answer all your questions!"
Profile photo of Mehdi Rizvi

Mehdi Rizvi

May 2, 2025

5  out of  5
rating by Mehdi Rizvi
"I have been working with Gavin Farrow for some time now and he has been an absolute pleasure. I initially switched over from All State and Gavin made the process extremely easy and efficient. He is always available to discuss my needs and responds within a timely manner with all the appropriate material. I appreciate all his continued efforts and he's a big reason why I'm with State Farm - thanks!"
We responded:
"A big thank you for the 5-stars, Mehdi! Your support is the driving force behind our commitment to excellence. - John Roman - State Farm Insurance Agent"
Profile photo of David Johnson

David Johnson

April 30, 2025

5  out of  5
rating by David Johnson
"I needed a policy ASAP, and Ayla and Kinley quickly connected me with Rachel, who was amazing—she got everything set up almost immediately. All three of them were incredibly kind and understanding. Thank you!"
We responded:
"Thank you, David, for sharing your experience! I'm happy to hear that Ayla, Kinley, and Rachel were able to assist you promptly and with such kindness. It's wonderful to know that everything was set up to your satisfaction. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Calvin Boudavong

Calvin Boudavong

April 18, 2025

5  out of  5
rating by Calvin Boudavong
"Ayla was extremely professional and patient. Highly recommended their office for anyone looking for insurance in Illinois. Thank you!"
We responded:
"Thank you, Calvin! I'm glad to hear that Ayla's professionalism and patience made a positive impact. We truly appreciate your recommendation for our office in Illinois. If you ever need assistance or have questions, feel free to reach out."
Profile photo of James Newton

James Newton

April 17, 2025

5  out of  5
rating by James Newton
"I have been with this office since I began driving in 1979. The staff has always been friendly, and accommodating, and I've been happy enough with the service to stay with them even after I moved out of Evanston and Cook County"
We responded:
"Thank you, James, for your long-standing loyalty and support since 1979! We're delighted to know that our friendly and accommodating team has made your experience with us a positive one. It's wonderful to have you with us, even after your move. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Anecita Magbanua

Anecita Magbanua

April 16, 2025

5  out of  5
rating by Anecita Magbanua
"Thanks to Gavin for the seamless transition. We were able to save half of our car insurance premium with StateFarm , save a great deal with our mortgage insurance as well , with the same coverage from the previous company."
We responded:
"Thank you, Anecita! I'm glad to hear that Gavin made the transition smooth for you. It's wonderful that you were able to save significantly on your insurance while maintaining the same coverage. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of mollie olson

mollie olson

April 11, 2025

5  out of  5
rating by mollie olson
"Gavin was so helpful, got us great rates, and made switching our insurance policies seamless. I highly recommend this agency, and Gavin Farrow, in particular."
We responded:
"Thank you, Mollie, for your wonderful feedback! I'm glad to hear that Gavin was able to assist you effectively and provide great rates. It's fantastic that the transition of your insurance policies was smooth. If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of Tom Terzic

Tom Terzic

April 9, 2025

5  out of  5
rating by Tom Terzic
"I had a quick and seamless experience working with Gavin F. to change my home and auto policy to State Farm. The transition saved me about 50% on my premiums!"
We responded:
"Thank you, Tom, for sharing your experience! I'm happy to hear that Gavin F. was able to assist you with a smooth transition and help you save significantly on your premiums. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Nancy C.

Nancy C.

April 4, 2025

5  out of  5
rating by Nancy C.
"My husband and I were shopping for both auto and home insurance, as our rates went up significantly. We luckily connected with Gavin and couldn't be happier with his intelligent and thorough explanation of the questions we had on certain policy coverages. We are both seniors and appreciated the time and patience he exhibited answering questions we had. He also has a great sense of humor! The rates quoted by Gavin were very fair. He explained everything very well so there were no surprises. It was obvious to us that Gavin is a "people person" and was familiar with the insurance industry. We initially dreaded having to insurance shop, but after talking with Gavin, we were pleasantly surprised to find we were worried for no reason. Thank you Gavin!"
We responded:
"Thank you so much, Nancy! I’m really glad Gavin was able to walk you and your husband through everything with clarity, care, and a bit of humor too! It means a lot to know the experience felt smooth, especially when navigating both auto and home insurance. We know how overwhelming it can be to shop around, so it’s great to hear Gavin helped make it feel a lot more approachable. We’re truly grateful for your trust and for sharing such a kind and detailed review!"
Profile photo of Jane J

Jane J

March 27, 2025

5  out of  5
rating by Jane J
"Gavin Farrow at State Farm saved me 50% off my car, condo and umbrella policies. He was easy to work with and answered all my questions. Highly recommend."
We responded:
"Thanks, Jane, for sharing your experience! I'm glad Gavin was able to assist you. If you have more questions or need assistance, don't hesitate to contact our office."
Profile photo of Life of Aidan

Life of Aidan

March 6, 2025

5  out of  5
rating by Life of Aidan
"We've been using this location for six years now and they have taken great care of us. From shopping rates to helping deal with other branches within state farm like total loss. They put their customer first and make sure you are truly satisfied. It has been a pleasure working with Calin and Ayla!"
We responded:
"Thank you for your wonderful feedback! I'm happy to know that you've had a great experience with us over the past six years. It's fantastic to hear that Calin and Ayla have been able to assist you effectively. We're here to put our customers first and ensure satisfaction. If you ever need further assistance, don't hesitate to reach out!"
Profile photo of Tim Treacy

Tim Treacy

February 28, 2025

5  out of  5
rating by Tim Treacy
"Rachel and Ayla have been very helpful and thorough as we became new State Farm customers. Very helpful."
We responded:
"Thank you, Tim, for sharing your experience with us! I'm happy to know that Rachel and Ayla were able to assist you thoroughly as you joined State Farm. We're here for any future questions or needs you might have. Welcome to the State Farm family!"