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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Baylaender

July 10, 2024

5  out of  5 rating by Chris Baylaender
"I am leaving this review in response to the prompt service I received from Calin P. to set up renter's insurance. The swift responses to my emails were what I appreciated most, as well as his patience with me to obtain needed information. I find it very nice when I feel as though I am not jumping through hoops to accomplish my insurance needs."
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R

July 4, 2024

5  out of  5 rating by R
"Very satisfied with the service and policy offered by Gavin."
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Eloise Wassmann

June 25, 2024

5  out of  5 rating by Eloise Wassmann
"I had the pleasure of working with Alya on an existing policy change following the purchase/ disposal of a car. She was incredibly patient, helpful, and kind! She helped me solve some issues and I cant recommend the customer service here enough! Super happy, super grateful! Thank you!"
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Steven Hausheer

June 20, 2024

5  out of  5 rating by Steven Hausheer
"I received great help switching to State Farm for a new auto insurance policy. They were patient, cheerfully answering my questions, and had a quote for me right away!"
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e birkenstein

June 17, 2024

5  out of  5 rating by e birkenstein
"Have been with John and his superb staff for many years. Today, Ayla answered my call and was so helpful. Everyone there is very responsive, provide great value and honestly care. I highly recommend John's agency."
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Robert Eiseman

June 10, 2024

5  out of  5 rating by Robert Eiseman
"Great group to work with! They are courtious, personal and responsive. They feel more like a "trusted partner" rather than an insurance agency. Would recommend the John Roman group to anyone in need of insurance!"
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Barb D Olson

June 4, 2024

5  out of  5 rating by Barb D Olson
"Gavin is the best. No high-pressure sales pitch. He just gave me what I needed. Highly recommend."
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Rhey B-S

May 28, 2024

5  out of  5 rating by Rhey B-S
"Highly recommended!"
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Ron Cain

May 14, 2024

5  out of  5 rating by Ron Cain
"Ayla was very courteous and helpful!"
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Dzemile Jashari

May 7, 2024

5  out of  5 rating by Dzemile Jashari
"Great customer service thank you"
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Mehdi Rizvi

May 3, 2024

5  out of  5 rating by Mehdi Rizvi
"10/10 customer service"
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matt arden

April 30, 2024

5  out of  5 rating by matt arden
"Great service - they really take care of you!"
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Kelly Truby

April 12, 2024

5  out of  5 rating by Kelly Truby
"I had been with allstate for over 30 years and my rates have been going up despite having excellent driving record and no condo insurance claims. I have just changed to state farm with John Roman. The service has been outstanding thus far and Gavin has been exceptional in explaining everything and helping ease my worries with the transition. I highly encourage usi g this agency@"
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Tammy Walsh

April 10, 2024

5  out of  5 rating by Tammy Walsh
"Affordable, reliable, excellent and prompt customer service."
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Tanya London

April 2, 2024

5  out of  5 rating by Tanya London
"Gavin Farrow was a pleasure to work with! he made my switch of insurance companies a piece of cake! his customer service was outstanding. He handled everything swiftly yet thorough and we even engaged like we knew each other lol... top tier customer service and if every encounter i have with a rep is like Gavin Farrow i know i will be happy with the switch! please let Gavin Farrow know i am pleased to be with state farm beacause of his outstanding customer service! and i was having a week with my mom being in the hospital amongst other things but Gavin Farrow was like the Angel that i needed that week!😊👍🏽"
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Todd Pape

March 22, 2024

5  out of  5 rating by Todd Pape
"John Roman and his staff are very friendly, responsive and professional. They take the time to listen and explain the important aspects of my insurance needs."
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Joyce Dillon

March 16, 2024

5  out of  5 rating by Joyce Dillon
"Gavin Farrow was so very helpful and answered all my questions. I would definitely recommend State Farm Insurance Agent, John Roman."
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Wendy Tarmon

March 11, 2024

5  out of  5 rating by Wendy Tarmon
"Our communication was great -- friendly, very knowledgeable and responsive, and I received confirmation emails and documents in minutes! I'm very, very pleased with this agency and its representatives (a special thank you to Gavin!)"
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Pat Riordan

March 1, 2024

5  out of  5 rating by Pat Riordan
"Gavin at John Roman State Farm made the process of shopping for insurance an enjoyable one. He was extremely knowledgeable and transparent thru the entire process. 10/10 would recommend working with Gavin and the Roman team"
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Emma S

February 23, 2024

5  out of  5 rating by Emma S
"Calin was so helpful and professional! I had many questions and he was very informative and patient! Thank you so much"
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Elaine Meaux

February 22, 2024

5  out of  5 rating by Elaine Meaux
""They had me at hello!" I've never had such a pleasant experience dealing with an insurance agent of any kind until my connection with Gavin and that's exactly what it was, a connection! Gavin "got me" from the beginning and it seemed like he was an old friend by the time we finished the call. It's important to me to be treated with dignity and respect and I certainly was! I shared my concerns right up front that paved the way for a delightful exchange. And yes, my family made the easy decision to go with State Farm because of the agents. We hope to be affiliated with them for years to come."
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Dana Sherry

February 19, 2024

5  out of  5 rating by Dana Sherry
"Wonderful customer service. Always willing and able to help. Great asset to the neighborhood."
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Randi Bellios

February 12, 2024

5  out of  5 rating by Randi Bellios
"Agents so helpful and have great response time."
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Parnaz Nikamal

February 6, 2024

5  out of  5 rating by Parnaz Nikamal
"Never did I think I would be leaving a 5 star review on an auto insurance company but WOW!! State Farm went above and beyond for me. This was all thanks to Gavin, the amazing rep who helped me get exactly what I needed while having a refreshing, light conversation provided witty & fun banter, and all the while he still made sure I got the best bang for my buck! This was truly the best customer service experience I have ever had, thank you so much Gavin and the State Farm team here! If you’re one the fence about switching, you will NOT regret it. I would sincerely recommend anyone and everyone to switch to State Farm, and that’s coming from someone who’s also a skeptic when it comes to these kinds of things. Thank you for the best customer service!!"
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Willem Vroegh

January 26, 2024

5  out of  5 rating by Willem Vroegh
"John and his team have gone above and beyond to assist my parents (and me) with their insurance needs for many many years. When I needed to assist with their affairs they were fast and efficient in answering my many questions. John spent 20 minutes on the phone with me explaining how an insurance program works even though he doesn’t even sell the product."